New/Unused products may be returned within 30 days from original purchase date, in original packaging for refund only when accompanied by a return authorization # (or RA#). A RA# may be obtained by emailing firstname.lastname@example.org. Orders returned without a valid RA# will not be eligible for refund and sender assumes risk of lost goods and/or incur a restocking fee. A restocking fee may also be charged for special ordered items. The restocking fee will be determined at the time of Return Authorization and finalized upon the return of product. Any customer damaged, previously installed, Demo & Clearance, or otherwise used items (including original manufacturer packaging) are not eligible for return. Shipping will be charged retroactively if items purchased using a Free Shipping Promo are returned (both directions). Please allow 10-14 days for refund processing from the receipt of returned item.